Refund And Returns Policy

At Dank THC Joint, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help. Please read our Refund and Returns Policy below for details on how we handle returns and refunds.

1. Eligibility for Returns

Due to the nature of our products, we only accept returns for items that are unopened, unused, and in their original packaging. To be eligible for a return, please ensure that:

• The item was purchased within the last 14 days.
• The item is in the same condition as when you received it.
• The original packaging is intact and includes any labels or accessories.

2. How to Initiate a Return

To start a return, please contact our Customer Support team at [Support Email or Contact Link]. Provide your order number, details of the item(s) you wish to return, and the reason for the return. Once your return is approved, we’ll provide instructions on how and where to send your items.

Please note: Returns sent back without prior approval may not be accepted.

3. Refund Process

Once we receive your return, we’ll inspect the items to ensure they meet our return policy requirements. If approved, your refund will be processed within 5-7 business days. Refunds will be issued to the original payment method.

Important:

• If the returned item shows signs of use or is missing original packaging, a partial refund may be issued, or the return may be declined.
• Shipping fees are non-refundable. The cost of return shipping is the responsibility of the customer.

4. Damaged or Incorrect Items

If you received a damaged or incorrect item, please contact us immediately at [Support Email or Contact Link]. We may request photos of the damaged product or packaging to better understand the issue. We’ll arrange for a replacement or a refund at no additional cost to you.

5. Non-Returnable Items

Certain items are not eligible for returns, including:

• Opened or used products.
• Perishable items.
• Gift cards.
• Sale or clearance items.

6. Exchanges

We currently do not offer exchanges. If you wish to replace an item, please follow the return process to receive a refund and place a new order for the desired product.

Contact Us

If you have any questions or concerns about our Refund and Returns Policy, please don’t hesitate to contact us. Our dedicated team is here to assist you.